Terms of service

Terms of Service

Last Updated: July 2026

Welcome to OnTop Garments. These Terms of Service ("Terms") govern your access to and use of ontopgarment.com and any purchases made through our website.

By accessing, browsing, or placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree with any part of these Terms, please do not use our website or services.

1. About Us

Business Name: OnTop Garments

Website: ontopgarment.com

Email: ontopgarment@gmail.com

Phone / WhatsApp: +92 311 4442928

OnTop Garments is an online clothing brand specializing in men's and women's apparel, including but not limited to tracksuits, trousers, shirts, t-shirts, hoodies, night suits, activewear, and other fashion products.

2. Acceptance of Terms

By visiting our website, creating an account, placing an order, or using any of our services, you confirm that:

You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
You agree to comply with these Terms and all applicable laws and regulations.

3. Products and Services

We strive to ensure that all product descriptions, images, specifications, colors, and pricing displayed on our website are accurate.

However:

Product colors may vary slightly due to different screen settings.
Measurements may have minor variations.
Product packaging may differ from images shown.
Availability is subject to stock.

We reserve the right to discontinue or modify any product at any time without prior notice.

4. Pricing

All prices displayed on our website are quoted in Pakistani Rupees (PKR).

Prices include applicable taxes where required unless otherwise stated.

We reserve the right to:

Update prices at any time.
Correct pricing errors.
Cancel orders affected by pricing mistakes.

If a pricing error occurs after your order has been placed, we will contact you before processing your order.

5. Orders

Submitting an order does not guarantee acceptance.

All orders are subject to:

Product availability
Payment verification (where applicable)
Address verification
Fraud prevention checks

We reserve the right to refuse, limit, or cancel any order at our sole discretion.

Reasons may include:

Suspicious activity
Incorrect pricing
Product unavailability
Duplicate orders
Incorrect customer information

6. Cash on Delivery (COD)

OnTop Garments offers Cash on Delivery (COD) for eligible locations within Pakistan.

Customers agree to:

Be available to receive the parcel.
Provide accurate delivery information.
Make payment at the time of delivery.

Repeated refusal of COD orders without valid reason may result in restrictions on future purchases.

7. Customer Accounts

If you create an account on our website, you are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting unauthorized access to your account.
Keeping your account information up to date.
All activities conducted under your account.

Notify us immediately if you suspect unauthorized access to your account.

8. Accuracy of Information

Customers are responsible for providing accurate information during checkout, including:

Full Name
Phone Number
Email Address
Shipping Address
City
Postal Code

We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect information provided by the customer.

9. Shipping and Delivery

Estimated delivery times are provided for convenience only.

Actual delivery may vary due to:

Courier delays
Public holidays
Weather conditions
Remote delivery locations
Force majeure events

Delivery dates are estimates and are not guaranteed.

For complete details, please refer to our Shipping Policy.

10. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before making a purchase.

By placing an order, you acknowledge and accept our return conditions.

11. Promotional Offers

From time to time, OnTop Garments may offer:

Discounts
Coupon codes
Bundle offers
Seasonal sales
Limited-time promotions

These promotions:

Cannot be combined unless stated otherwise.
May have expiration dates.
Are subject to specific terms.
May be modified or withdrawn without prior notice.

12. Intellectual Property

All content available on this website is the exclusive property of OnTop Garments unless otherwise stated.

This includes:

Logos
Brand name
Product images
Graphics
Website design
Product descriptions
Videos
Icons
Text
Layout
Marketing materials

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from OnTop Garments.

13. Prohibited Activities

Users agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or viruses.
Interfere with website functionality.
Use automated bots to scrape website content.
Copy or reproduce our content without permission.
Misrepresent identity or provide false information.
Engage in fraudulent transactions.
Abuse customer support services.

Violation of these Terms may result in account suspension or legal action.

14. User Reviews and Content

Customers may submit reviews, ratings, or feedback.

By submitting content, you grant OnTop Garments a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and publish your content for marketing and business purposes.

We reserve the right to remove content that is:

Offensive
False
Misleading
Defamatory
Spam
Inappropriate
Illegal

15. Third-Party Links

Our website may include links to third-party websites for customer convenience.

We are not responsible for:

Third-party content
Privacy practices
Products or services
Website availability

Accessing third-party websites is at your own risk.

16. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis.

While we strive to provide accurate information and uninterrupted service, we do not guarantee:

Continuous website availability
Error-free operation
Complete accuracy of all information
Compatibility with every device or browser

Your use of the website is at your own risk.

17. Limitation of Liability

To the fullest extent permitted by applicable law, OnTop Garments shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:

Use of our website
Inability to access our website
Product delays
Delivery delays
Technical issues
Data loss
Unauthorized account access
Third-party actions

Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

18. Indemnification

You agree to indemnify and hold harmless OnTop Garments, its owners, employees, affiliates, partners, and service providers from any claims, damages, liabilities, costs, or expenses arising from:

Your misuse of the website.
Violation of these Terms.
Infringement of any third-party rights.
Fraudulent or unlawful activities.

19. Force Majeure

OnTop Garments shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Fires
Government actions
Internet outages
Power failures
Courier disruptions
Pandemics
Labor strikes
Civil unrest

20. Termination

We reserve the right to suspend or terminate access to our website or services without prior notice if a user:

Violates these Terms.
Engages in fraudulent activity.
Misuses our services.
Harasses our staff.
Attempts unauthorized access to our systems.

Termination does not affect any legal rights or obligations that arose before termination.

21. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.

22. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

23. Changes to These Terms

We reserve the right to modify or update these Terms of Service at any time without prior notice.

Any changes become effective immediately upon publication on this page.

Continued use of our website after changes have been posted constitutes acceptance of the revised Terms.

24. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

OnTop Garments