Contact information

Contact Information

Last Updated: July 2026

Thank you for visiting OnTop Garments. We value our customers and are committed to providing exceptional service and support. If you have any questions regarding our products, your order, shipping, returns, exchanges, or any other inquiries, our customer support team is here to help.

Business Information

Business Name: OnTop Garments

Website: ontopgarment.com

Customer Support Email: ontopgarment@gmail.com

Phone / WhatsApp: +92 311 4442928

Business Hours:

  • Monday – Saturday: 10:00 AM – 8:00 PM (Pakistan Standard Time)
  • Sunday: Closed

Our support team aims to respond to all inquiries as quickly as possible during business hours.

Customer Support

Our customer support team can assist you with:

  • Product Information
  • Order Placement
  • Order Status
  • Shipping & Delivery
  • Returns & Exchanges
  • Refund Requests
  • Size Recommendations
  • Product Availability
  • Payment Assistance
  • Website Issues
  • General Inquiries

We strive to provide timely and professional assistance to ensure a smooth shopping experience.

Contact by Email

For any inquiries or support requests, please email us at:

Email: ontopgarment@gmail.com

When contacting us, please include the following information (if applicable):

  • Full Name
  • Order Number
  • Contact Number
  • Description of your inquiry
  • Photos (if reporting a damaged or incorrect product)

Providing complete information helps us resolve your request more efficiently.

Contact by Phone or WhatsApp

For immediate assistance, you may contact us via:

Phone / WhatsApp: +92 311 4442928

Our customer service representatives are available during business hours to assist with your questions and concerns.

Order Support

If your inquiry relates to an existing order, please provide your Order Number when contacting us.

Our team can assist with:

  • Order Confirmation
  • Order Tracking
  • Shipping Updates
  • Delivery Status
  • Address Changes (before dispatch)
  • Exchange Requests
  • Return Requests
  • Refund Status

Business Inquiries

For business-related inquiries, partnerships, wholesale opportunities, collaborations, or media requests, please contact us via email.

Business Email: ontopgarment@gmail.com

We welcome opportunities to collaborate with retailers, influencers, corporate clients, and business partners.

Customer Feedback

At OnTop Garments, we continuously work to improve our products and services.

We welcome your feedback regarding:

  • Product Quality
  • Website Experience
  • Customer Service
  • Delivery Experience
  • Suggestions for Improvement

Your feedback helps us provide a better shopping experience for all customers.

Response Time

We aim to respond to customer inquiries within:

  • Email: 24–48 Business Hours
  • WhatsApp / Phone: During Business Hours
  • Order-Related Requests: As quickly as possible, typically within one business day

Response times may be slightly longer during weekends, public holidays, or major promotional events.

Before Contacting Us

To help us resolve your inquiry efficiently, please keep the following information ready:

  • Full Name
  • Order Number (if applicable)
  • Registered Phone Number
  • Email Address
  • Description of the Issue
  • Photos or Videos (if reporting a damaged, defective, or incorrect item)

Important Notice

Our customer support team will never ask for your:

  • Debit Card PIN
  • Credit Card PIN
  • Online Banking Password
  • One-Time Password (OTP)
  • Sensitive Financial Information

If you receive any suspicious communication claiming to represent OnTop Garments, please contact us immediately.

Customer Satisfaction

Customer satisfaction is our top priority. We are committed to providing high-quality apparel, secure shopping, reliable delivery, and responsive customer support. Every inquiry is handled with professionalism, and we strive to resolve all concerns as quickly and fairly as possible.

Contact Details

OnTop Garments

Website: ontopgarment.com

Email: ontopgarment@gmail.com

Phone / WhatsApp: +92 311 4442928

Business Hours: Monday – Saturday, 10:00 AM – 8:00 PM (PKT)

Thank you for choosing OnTop Garments. We appreciate your trust and look forward to serving you with quality fashion and excellent customer service.