Privacy policy

Privacy Policy

Last Updated: July 2026

Welcome to OnTop Garments. Your privacy is important to us. This Privacy Policy explains how OnTop Garments ("we," "our," or "us") collects, uses, stores, shares, and protects your personal information when you visit or make a purchase from ontopgarment.com.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. About Us

Business Name: OnTop Garments

Website: ontopgarment.com

Email: ontopgarment@gmail.com

Phone / WhatsApp: +92 311 4442928

2. Information We Collect

When you visit our website or place an order, we may collect the following information.

Personal Information

Full Name
Email Address
Mobile Number
Shipping Address
Billing Address
City and Postal Code
Order Details
Payment Information (where applicable)

Account Information

If you create an account, we may collect:

Username
Password (encrypted)
Order History
Saved Addresses

Device Information

We may automatically collect:

IP Address
Browser Type
Operating System
Device Type
Time Zone
Pages Visited
Referral Website
Date and Time of Visit

Shopping Information

We may collect information regarding:

Products Viewed
Wishlist Items
Shopping Cart
Purchase History
Product Reviews
Customer Preferences

3. How We Use Your Information

Your information is used to:

Process and fulfill your orders.
Deliver purchased products.
Verify your identity.
Communicate regarding your orders.
Respond to customer support requests.
Process refunds and exchanges.
Improve our website and shopping experience.
Detect and prevent fraudulent transactions.
Personalize your shopping experience.
Send order confirmations and shipping updates.
Notify you about promotions, discounts, and new arrivals (only if you choose to receive marketing communications).
Comply with legal obligations.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your shopping cart.
Save customer preferences.
Improve website performance.
Understand visitor behavior.
Analyze website traffic.
Personalize product recommendations.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Marketing Communications

With your permission, we may send:

Promotional Emails
SMS Notifications
WhatsApp Updates
Special Offers
Seasonal Sales
Product Launches

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Payment Information

We do not store your debit card, credit card, or online banking details on our servers.

Payments are processed securely through trusted payment providers and Cash on Delivery (COD), depending on the payment method selected during checkout.

7. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share limited information only with trusted service providers necessary to operate our business, including:

Courier and logistics companies
Payment processing partners
Website hosting providers
Technical support providers
Marketing service providers
Legal authorities when required by law

These third parties are only permitted to use your information for the services they provide to us.

8. Shipping Partners

To deliver your orders, we may share the following information with our courier partners:

Name
Phone Number
Delivery Address
Order Number

This information is shared solely for delivery purposes.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

While we strive to protect your information, no internet transmission or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security.

10. Data Retention

We retain your information only for as long as necessary to:

Complete your orders.
Provide customer support.
Maintain business records.
Comply with legal obligations.
Resolve disputes.
Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

11. Your Privacy Rights

You may request to:

Access your personal information.
Correct inaccurate information.
Update your contact details.
Delete your personal information (subject to legal requirements).
Withdraw consent for marketing communications.
Request a copy of the information we hold about you.

To exercise any of these rights, please contact us using the details provided below.

12. Children's Privacy

Our website is intended for individuals who are at least 18 years old or who are using the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

13. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of those external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

14. Analytics

We may use analytics tools to better understand how visitors interact with our website.

These tools may collect information such as:

Pages visited
Time spent on pages
Browser information
Device information
Referral sources

This information helps us improve website performance and customer experience.

15. Advertising

We may use advertising platforms to display relevant advertisements to users.

These platforms may use cookies or similar technologies to measure campaign performance and improve ad relevance.

16. International Visitors

Although OnTop Garments primarily operates in Pakistan, visitors from other countries may access our website.

By using our website, you understand and agree that your information may be processed and stored in accordance with this Privacy Policy.

17. Legal Compliance

We may disclose personal information if required to do so by law or when we believe such action is necessary to:

Comply with legal obligations.
Protect our legal rights.
Prevent fraud.
Respond to lawful requests from government authorities.
Protect the safety of our customers and business.

18. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately after being posted on this page.

We encourage customers to review this Privacy Policy periodically to stay informed about how we protect their information.

19. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

OnTop Garments