Shipping policy

Shipping Policy

Last Updated: July 2026

Welcome to OnTop Garments. This Shipping Policy explains how we process, ship, and deliver orders placed through ontopgarment.com. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. About Us

Business Name: OnTop Garments

Website: ontopgarment.com

Email: ontopgarment@gmail.com

Phone / WhatsApp: +92 311 4442928

2. Shipping Coverage

OnTop Garments currently delivers orders across Pakistan through trusted courier partners.

At this time, we do not offer international shipping. If international shipping becomes available in the future, this policy will be updated accordingly.

3. Order Processing Time

After your order is successfully placed, it goes through order verification, quality inspection, and packaging before dispatch.

Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
During sales, promotional events, or peak shopping seasons, processing times may be slightly longer.

Customers will receive updates once their order has been dispatched.

4. Delivery Time

Estimated delivery times are as follows:

Major Cities: 2–4 Business Days
Other Cities & Towns: 3–6 Business Days
Remote Areas: 5–8 Business Days

These delivery times are estimates and may vary depending on your location and courier operations.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, OnTop Garments may offer:

Free Shipping Promotions
Limited-Time Free Delivery Offers
Discounted Shipping Campaigns

These promotions are subject to their respective terms and may end without prior notice.

6. Order Confirmation

After placing your order, you will receive an order confirmation via:

Email
SMS
WhatsApp (where applicable)

If you do not receive confirmation within a reasonable time, please contact our customer support team.

7. Order Verification

To ensure secure and accurate deliveries, some orders may require verification before dispatch.

Our team may contact you to confirm:

Your Name
Delivery Address
Phone Number
Ordered Items

Failure to respond to verification requests may result in delays or cancellation of the order.

8. Shipment Tracking

Once your order has been shipped, you may receive:

Tracking Number
Courier Name
Shipment Updates

Tracking information allows you to monitor your parcel until delivery.

If tracking details are delayed, please allow the courier sufficient time to update their system.

9. Delivery Attempts

Our courier partners typically make one or more delivery attempts depending on their policies.

If you are unavailable during delivery:

The courier may contact you.
A second delivery attempt may be arranged.
The parcel may be returned to us if delivery cannot be completed.

Please ensure your contact number remains active after placing an order.

10. Customer Responsibilities

Customers are responsible for providing accurate:

Full Name
Mobile Number
Complete Delivery Address
City
Postal Code

Incorrect or incomplete information may cause delivery delays, failed deliveries, or additional shipping charges.

OnTop Garments is not responsible for delays resulting from inaccurate customer information.

11. Cash on Delivery (COD)

Cash on Delivery is available for eligible locations across Pakistan.

Customers are requested to:

Keep the exact payment amount ready whenever possible.
Receive the parcel personally or authorize someone to receive it.
Inspect the package externally before accepting delivery.

Repeated refusal of COD orders without a valid reason may result in restrictions on future orders.

12. Delivery Delays

Although we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Weather Conditions
Public Holidays
Political or Civil Unrest
Natural Disasters
Courier Operational Issues
High Order Volume During Sales
Road Closures
Government Restrictions

Such delays do not automatically qualify for refunds or compensation.

13. Failed Deliveries

Orders may be returned to OnTop Garments if:

Customer is unavailable.
Incorrect address was provided.
Phone number is unreachable.
Customer refuses delivery.
Delivery location cannot be accessed.

If an order is returned to us, customers may be required to pay additional shipping charges for re-dispatch.

14. Damaged Packages

If your parcel appears damaged upon delivery:

Inspect the package before accepting it.
Take clear photographs of the package.
Contact our customer support within 48 hours of receiving the order.

If the product is confirmed to have been damaged during transit, we will assist you according to our Return & Refund Policy.

15. Missing or Lost Shipments

If your shipment appears delayed beyond the expected delivery timeframe, please contact us.

We will coordinate with the courier company to investigate the shipment.

If a shipment is officially declared lost by the courier, we will work with you to provide an appropriate resolution, which may include:

Replacement (subject to availability)
Refund
Store Credit

16. Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible.

Address changes can only be made before the order has been dispatched.

Once the parcel has been shipped, we may not be able to modify the delivery address.

17. Order Cancellation Before Shipment

Customers may request order cancellation before dispatch.

Once the order has been shipped, cancellation requests cannot be accepted.

Please refer to our Return & Refund Policy for information regarding returns after delivery.

18. Partial Shipments

In rare cases, if an order contains multiple products and one or more items become temporarily unavailable, we may:

Ship available products first, or
Contact you regarding available alternatives or revised delivery timelines.

19. Force Majeure

OnTop Garments shall not be held responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:

Floods
Earthquakes
Fires
Pandemics
Government Restrictions
Internet or Communication Failures
Transportation Disruptions
Labor Strikes
Civil Disturbances
Acts of God

20. Changes to This Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically.

21. Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us.

OnTop Garments